Peter Prevos 2012, 'The Invisible Water Corporation', The Invisible Water Corporation, weblog post, accessed 18 May 2013, <http://water.prevos.net/>.
Peter Prevos, (2012, October 2). The Invisible Water Corporation [blog post]. Retrieved from http://water.prevos.net/
Welcome to the Invisible Water Corporation. This website is dedicated to research on customer service in tap water services.
This research focuses on the relationship between organisational culture and service quality, with specific reference to the supply of tap water. On these pages I share some of the ideas that are being developed through my research:
- Blog articles: Short perspectives on customer service in tap water.
- Publications: Formal articles and presentations.
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This website will be occasionally updated as information becomes available. If you like to stay in touch and follow my progress, please follow me on Twitter or connect through LinkedIn. You can also subscribe to this blog via e-mail or use your favourite RSS reader.